Specialised agents. One governed operating model.
Agents are organised around roles and workflows, not novelty. Production deployment should define permissions, approved data, escalation, evaluation, logging and accountable human ownership.
Customer Service Agent
Answers approved questions, escalates exceptions and logs outcomes.
Sales Research Agent
Builds account briefs from approved internal and external sources.
Lead Qualification Agent
Applies qualification logic and routes opportunities.
Proposal Agent
Drafts governed proposals from approved templates and commercial rules.
CRM Agent
Maintains structured CRM data and flags missing information.
Finance Operations Agent
Supports invoice, reporting and collections workflows.
Procurement Agent
Assists supplier research, document review and sourcing workflows.
HR Policy Agent
Answers employee policy questions from approved knowledge.
Onboarding Agent
Coordinates employee onboarding tasks and information.
Knowledge Curator
Finds stale, duplicate or conflicting knowledge for human review.
Document Agent
Classifies, extracts and routes documents.
Research Agent
Performs structured research and creates evidence-linked briefs.
Executive Briefing Agent
Produces concise decision-ready summaries from authorised sources.
Compliance Evidence Agent
Collects evidence against defined controls and requirements.
AI Governance Agent
Maintains AI inventory records and review reminders.
Data Quality Agent
Flags anomalies, missing fields and stewardship issues.
Marketing Research Agent
Synthesises market, customer and competitor intelligence.
Content Operations Agent
Supports governed content workflows and approvals.
Service Quality Agent
Evaluates interactions against defined standards.
Forecasting Agent
Produces forecast updates and variance explanations.