Client Success
Deployment is the beginning, not the finish line.
A client-success model should connect programme milestones, adoption, evaluation, governance, value tracking and expansion.
Baseline
Current performance
Current performance
→
Deploy
Production capability
Production capability
→
Adopt
People & workflows
People & workflows
→
Measure
Value & quality
Value & quality
→
Expand
Portfolio scale
Portfolio scale
Programme milestones
Deliverables, dependencies, approvals and accountable owners.
Value tracking
Baseline, realised benefit, adoption and cost-to-operate.
Governance
AI inventory, reviews, controls, incidents and model/agent change.
Learning
Role-based training and workflow adoption.
Support
Operational issues, escalation and optimisation.
Expansion
Move proven patterns into adjacent teams and use cases.