DataLgorithmics
Support & SLA Architecture
Define support before production.
Enterprise engagements should define severity, response expectations, escalation, support channels and operating hours in the applicable contract rather than improvising after an incident.
P1 Critical
Part of the DataLgorithmics operating model.
P2 High
Part of the DataLgorithmics operating model.
P3 Standard
Part of the DataLgorithmics operating model.
P4 Advisory
Part of the DataLgorithmics operating model.
Escalation path
Part of the DataLgorithmics operating model.
Contract-specific commitments
Part of the DataLgorithmics operating model.