Service Levels & Support
Define severity, response objectives, support channels, responsibilities and exclusions for managed services.
Information structure
Service scope
Capture the requirement, evidence requested, response owner and status.
Support hours
Capture the requirement, evidence requested, response owner and status.
Severity levels
Capture the requirement, evidence requested, response owner and status.
Response objectives
Capture the requirement, evidence requested, response owner and status.
Resolution / workaround process
Capture the requirement, evidence requested, response owner and status.
Dependencies
Capture the requirement, evidence requested, response owner and status.
Maintenance
Capture the requirement, evidence requested, response owner and status.
Escalation
Capture the requirement, evidence requested, response owner and status.
For active procurement
DataLgorithmics can provide engagement-specific responses where the required information is known and verified. Documents should not be treated as applicable to a procurement unless they refer to the actual proposed scope, systems and commercial arrangement.
Send a procurement request
Share the organisation, deadline, questionnaire or evidence requirements.
Contact procurement support