DLG Intelligence · Methodology

AI Agent Benchmark Methodology

Framework for evaluating agent quality, task completion, escalation, reliability, cost and business outcome.

Principles

State the decision question, unit of analysis, population and intended use.

Document sources, sampling, permissions, transformations and exclusions.

Check completeness, bias, consistency, sensitivity and reproducibility where applicable.

Publish assumptions, limitations, update dates and material methodology changes.

Separate analysis from marketing claims and use appropriate subject-matter review.

Maintain methodology versions so changes in findings can be interpreted correctly.