Agent Performance Benchmark
Evaluate agentic systems using task success, tool use, escalation, reliability, cost and user experience.
Measurement dimensions
Task success
Measured through defined indicators rather than a single unsupported score.
Tool/action accuracy
Measured through defined indicators rather than a single unsupported score.
Escalation quality
Measured through defined indicators rather than a single unsupported score.
Latency
Measured through defined indicators rather than a single unsupported score.
Cost per useful outcome
Measured through defined indicators rather than a single unsupported score.
Human acceptance
Measured through defined indicators rather than a single unsupported score.
Research design principles
How organisations can participate
Organisations may be invited to contribute structured assessment data, interviews or evidence under an agreed research and privacy framework. Participation should not imply endorsement or commercial relationship.