What this agent is designed to do
Evaluates service interactions against defined quality standards. The production design should specify exactly which tasks the agent may perform, which sources it may use and when a person must review or approve an action.
Deployment controls
- Approved knowledge and data sources
- Role-based permissions
- Human escalation and approval
- Quality and business evaluation
- Usage and cost limits
- Audit and event logging
From pilot to production
A focused agent pilot should prove usefulness and reliability in a constrained workflow. Production follows only after integration, security, ownership, monitoring and exception handling are defined.